T&O Technical Service Manager, CSI


Pasadena - Texas - US, TX

Company:  CSI
Job ID:  27907

Technical Services Manager, Turf & Ornamental (T&O)

Job Description



Control Solutions Inc. is a mid-sized, US-based specialty chemical manufacturer with a long-standing tradition of providing effective and economical solutions to our customers in the Pest Control, Turf & Ornamental, Consumer Products and Professional Animal Health Care markets. 


CSI is one of the fastest growing companies in the industry, and we are a subsidiary of ADAMA within the Consumer & Professional (C&P) Business Units, the 5th largest Agricultural Chemical company in the world!  This thriving partnership enables us to not only offer the largest selection of products, but also to introduce innovative, differentiated products with combination chemistry and our exclusive access to the broadest array of active ingredients in the industry!


Job Summary

Reporting directly to the Product Development & Regulatory Director this position supports the Product Development, Marketing and Turf & Ornamental/Quali-Pro (QP) Sales Teams.  Ultimately, all tasks and responsibilities support the development, marketing and sale of CSI’s T&O product portfolio.  The successful candidate will be required to travel for T&O Sales Team support which includes attending (and at times speaking at) industry events, visits to key end users, and internal CSI meetings held throughout the year including New Product Meetings at CSI’s headquarters in Pasadena, TX.


Duties and Responsibilities

Product Development

  • Ideation for new project/product ideas and concepts
  • Facilitate thought and development of new concepts for new turf products.
  • Gather needs from customers/market and intel from field sales reps to aide in new product concepts
  • Liaise with University researchers and industry cooperators; negotiate compensation for efficacy trials and comparison trials with like products
  • Draft EPA-acceptable study protocols for registration and efficacy purposes
  • Consult with Regulatory to draft protocols for registration purposes
  • Develop comparison efficacy trials for marketing data & sales support
  • Create marketing and sales charts, graphs using trial efficacy data
  • Attend industry meetings – Research focused
  • Input new projects into Extranet and maintain field trial budgets
  • Agree on new projects for each active ingredient with team – mid year for coming year
  • Assign budget request to each project based on protocol for coming year
  • Review budget requests for approval and initiate field work
  • Manage available budget throughout year
  • Maintain budgetary deadlines for receiving final reports and submitting check requests for cooperators
  • Submit check requests (with form, protocol, Invoice) to Regulatory Director and PD Director for approvals
  • Input required documentation (protocol, contract payment, final report) into Extranet for accounting chargebacks


Marketing Responsibilities

  • Act as a subject matter expert on behalf of CSI
  • Develop content for new turf-based literature pieces, assisting current Marketing Team
  • Write content/material for social media, videos, online blogs, magazine articles, and other items as requested
  • Refresh existing literature pieces/items – content only, with marketing team
  • Develop “Technical Resource Binders” (TRB) to assist Marketing & Sales Teams for each new product launch, TRB Contents 


Field Sales Support/Technical Services

  • Assist field sales managers with product complaints and trouble calls
  • Collect and clean-up current PowerPoint training presentations to create a consistent message across all territories – as needed.
  • Create new training presentations and deploy to field as needed
  • New product Training – Internal
  • New Product Training – External
  • Product Efficacy – Charts, Graphs, Content for articles, literature
  • Attend industry meetings - Sales
  • National Account Support
  • Support QP Business Director or Account Managers for Key National Account Meetings where Technical Manager is requested
  • Additional Duties as assigned



  • Advanced degree in horticulture, agronomy, plant pathology or related science (M.S. minimum, Ph.D. preferred)
  • Minimum 5 years’ experience working with (training, selling, providing technical support) herbicides, fungicides and insecticides as they relate to and are used in the professional turf care marketplace (golf, residential lawn and landscape)
  • An entrepreneurial mind interested in creating new and innovative products/solutions for the professional and consumer turf markets
  • Ability to travel 35-40%
  • Strong oral and written communication skills
  • Strong organizational, time management, prioritization, and decision-making skills
  • Ability to work well in a team environment and communicate effectively with all levels within the organization
  • Ability to manage projects independently


An essential element of Control Solutions, Inc. (CSI) culture is our commitment to diversity. CSI is an Equal Opportunity/Affirmative Action Employer.  We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.  We are committed to recruiting and retaining the best talent in our industry.


Nearest Major Market: Houston